FAQs
❓ Mega Fashion FAQs
Welcome to the Mega Fashion FAQs! Here, you’ll find answers to the most common questions about shipping, tracking, returns, exchanges, payments, and more. If you don’t see your question here, feel free to contact our Customer Support Team.
📦 Shipping & Delivery
Q1: How long does shipping take?
Once your order is shipped, delivery typically takes 3 to 4 business days within India.
Q2: Do you offer free shipping?
Yes! We offer free standard shipping on all orders across India.
Q3: Who delivers Mega Fashion orders?
All orders are shipped via Delhivery, a reliable courier service.
Q4: Can I track my order?
Yes! Visit our Shipment Tracking Page, enter your registered mobile number and OTP, and get real-time updates about your order.
🔄 Returns & Exchanges
Q5: What is your return policy?
We accept returns for new, unopened products in their original packaging within 7 days of delivery. An unboxing video is required for all return requests.
Q6: How do I initiate a return or exchange?
- Contact our Customer Support Team to initiate the process.
- Download and print the return label provided via email.
- Hand over the package to our courier partner.
Q7: Are there any restocking fees?
No, there are no restocking fees for returned or exchanged products.
Q8: How long does it take to process a refund?
Once the returned product is received and verified, refunds are processed within 7 days.
💳 Payments
Q9: What payment methods do you accept?
We accept credit/debit cards, NetBanking, UPI, and cash on delivery (COD).
Q10: Is it safe to pay online on Mega Fashion?
Yes! We use secure payment gateways to protect your financial information.
Q11: Can I pay with cash on delivery (COD)?
Yes, we offer COD as a payment option for all orders.
📱 Account & Orders
Q12: How do I create an account?
You can create an account during checkout or by visiting the Sign Up page on our website.
Q13: Can I modify or cancel my order after placing it?
Unfortunately, we’re unable to make changes or cancellations once an order is placed. Please review your order carefully before confirming your purchase.
Q14: How do I check my order status?
You can track your order by visiting our Shipment Tracking Page and entering your registered mobile number and OTP.
📝 Policies
Q15: What is your privacy policy?
We respect your privacy and protect your personal information. Read our full Privacy Policy here.
Q16: Do you comply with Google Shopping policies?
Yes, our shipping, tracking, and product information comply with Google Shopping and Free Listings policies.
📞 Customer Support
Q17: How can I contact Mega Fashion customer support?
You can reach us via:
📧 Email: support@megafashion.in
📞 Phone: +91 7428059508
⏰ Support Hours: Monday to Saturday, 11:00 AM to 7:00 PM
Q18: What if I have an issue with my order?
If you experience any issues (e.g., delayed delivery, damaged package, or missing items), contact our Customer Support Team immediately. We’re here to help!
🌟 Why Choose Mega Fashion?
- 🚀 Fast & Reliable Delivery: We prioritize your satisfaction and ensure timely delivery.
- 📲 Easy Tracking: Simple and secure tracking process.
- 💖 Dedicated Support: Our team is always ready to assist you with any concerns.
🙏 Thank You for Choosing Mega Fashion!
We’re honored to be a part of your fashion journey and are committed to delivering an exceptional experience every time you shop with us. If you have any questions or need assistance, don’t hesitate to reach out.