Returns and Refund policy

🔄 Mega Fashion Return and Refund Policy

At Mega Fashion, we want you to be completely satisfied with your purchase. If you’re not happy with your order, our fair and transparent return and refund policy is here to help. Below, you’ll find all the details about how to return products, request exchanges, and receive refunds.

📦 Returns

Do you accept returns?

Yes, we accept returns for both defective and non-defective products, provided they meet the following criteria:

  • ✅ Condition:
    Only new, unopened products in their original packaging or products that have never been used are eligible for return.
  • 📅 Return Window:
    Customers have 7 days from the delivery date to initiate a return.

🎥 Unboxing Video Requirement

To ensure a fair and accurate evaluation of your return request, we require an unboxing video. The video must clearly show:

  1. The product and its original packaging.
  2. Any defects, damages, or issues with the product.

🔄 Exchanges

Do you accept exchanges?

Yes, we accept exchanges for eligible products.

Process for Exchanges:

  1. 🚚 Pickup Arrangement:
    Our courier partner, Delhivery, will arrange a pickup of the item to be exchanged.
  2. 🔍 Product Review:
    Once the product is received at our facility, we will review it for eligibility.
  3. 📦 Replacement Dispatch:
    After approval, we will dispatch the replacement product within 24 hours.
  4. ❌ Rejected Requests:
    If the request is rejected, customers will be notified via email with the reasons for the rejection.

📤 Return Method

How to Return a Product:

  1. Initiate the return process by contacting us via email.
  2. Download and print the return label provided via email.
  3. Attach the label to the package and hand it over to the courier.

Return Label Cost:

  • There is no cost for the return label or return shipping.

💸 Restocking Fee

  • There are no restocking fees for returned or exchanged products.

💰 Refunds

Refund Processing Time:

  • Once the returned product is received and verified, refunds will be processed within 7 days.
  • Customers will be notified via email once the refund has been issued.

Refund Methods:

  • Refunds will be issued to the original payment method used during purchase.

📞 Support & Queries

For assistance with returns, exchanges, or refunds, please contact our Customer Support Team:

📧 Email: support@megafashion.in
📞 Phone: +91 7428059508
⏰ Support Hours: Monday to Saturday, 11:00 AM to 7:00 PM

🌟 Why Choose Mega Fashion?

  • 🔄 Hassle-Free Returns: Simple and transparent process.
  • 🚚 Free Return Shipping: No hidden costs.
  • 💖 Customer-Centric: Your satisfaction is our priority.

📝 Important Notes

  • 📅 Timely Initiation: Ensure returns or exchanges are initiated within 7 days of delivery.
  • 🎥 Unboxing Video: Required for all return requests to ensure fair evaluation.
  • 📦 Original Packaging: Products must be returned in their original condition and packaging.

🙏 Thank You for Choosing Mega Fashion!

We’re committed to making your shopping experience as smooth and enjoyable as possible. If you have any questions or need assistance, don’t hesitate to reach out. Your trust and satisfaction mean the world to us!